TRAVEL website LastMinute is paying back £7million to customers with cancelled holidays following the coronavirus crisis.
The Competition and Markets Authority (CMA) has been investigating the firm after receiving hundreds of complaints from holidaymakers about Covid-19 cancellation refunds.
LastMinute is paying back £7million to customers with cancelled holidays following the coronavirus crisisCredit: Alamy
More than 9,000 customers whose holidays were cancelled by LastMinute are currently awaiting refunds, amounting to over £7million.
Many of these will have had to wait more than 14 days, exceeding the repayment window required by law, the CMA said.
Andrea Coscelli, chief executive of the CMA, said: “Online travel agents have a legal responsibility to provide prompt refunds to customers whose holidays have been cancelled due to coronavirus – irrespective of whether the agent received refunds from airlines and accommodation providers.
“Our action today means that customers whose holidays were cancelled by lastminute.com will receive their money back without undue delay.
“The CMA is continuing to investigate package holiday firms following concerns that people are not getting the refunds they’re entitled to when bookings can’t go ahead because of the pandemic.
“If we find that businesses are breaching consumer protection law, we will not hesitate to take further action.”
More to follow…
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