How you’d hope the box would look when it arrives… (Picture: Hello Fresh)
A customer was taken aback to discover a Coke bottle full of urine with his Hello Fresh box.
Boxing writer Oliver McManus was expecting the usual set of meal ingredients and recipe cards.
But to his surprise, along with the hoisin beef and yoghurt spiced chicken, there was also ‘someone’s bottled up piss’.
He tweeted about the unfortunate incident with a photograph of the full-fat Coca-Cola bottle (which did not contain its original liquid).
‘Give me an address @HelloFreshUK , I’ll send it to you and you can have a whiff in case you’re sceptical!’ he added.
The photograph was retweeted over 1,000 times.
Mr McManus said he thought the bottle may have been added sometime during the delivery as ‘the box wasn’t sealed properly and it was just sort of nestling on the top’.
He told Metro.co.uk: ‘I’m surprised so many people are interested and the last thing I’d want is for anyone to get sacked or in trouble as a result of this incident- it is unfortunate that it happened but it is what it is.
‘As it happens the actual food they delivered, which was in sealed packaging, was very tasty!’
Responding to his tweet, some said they may be reconsidering their subscriptions.
Mr McManus added: ‘To answer some FAQs about the HelloFresh fiasco, and this is the last I’ll say on it – Am I concerned about wider working conditions in the UK? Yes. Do I think anyone deserves to be sacked? No. Did I think so many people would care? No. Will I keep tweeting about boxing? Yes.’
Hello Fresh responded on Twitter saying: ‘We truly lack the words to describe how sorry we are because of this. Could you please send us a DM so we could deal with this as soon as possible?’
A spokesperson for the company later said: ‘We are truly horrified and sorry that the customer received the offending item.
‘Given the wholly unacceptable nature, we are urgently investigating, along with our delivery company, how an open box with this bottle in it was delivered.
‘We have apologised directly to Mr McManus and offered an appropriate good will gesture. We are working hard to do everything we can to ensure that this cannot happen again.’
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