A MUM-OF-FIVE has broken down in tears on TikTok after the holiday resort she visited with her young family split them up.
Emma Williams said Haven Greenacres in North Wales forced her family of seven to sit at different tables during outings.
Emma Williams shared her horrible experience on TikTok, where she has 340,000 followersCredit: Emma Williams/Media Wales
Emma sat on a table with two of her kidsCredit: Emma Williams/Media Wales
The family checked Welsh Government Covid guidelines before travelling to the Porthmadog site last week and felt confident they’d be fine together because their kids were all under eight and their youngest, Charlotte, was just one.
Emma said holiday provider Haven were aware they were a large family and let them book anyway, Wales Online reports.
However, when they arrived on Friday and went out for a meal at the Mash and Barrel restaurant they were told to split because of the rule of six.
“My daughter is one-and-a-half and usually sits on our lap and they wouldn’t allow us to do that. My kids were so hungry I just accepted it,” Emma said.
When she complained at reception, she was told that due to Haven’s policy, only six were allowed to sit together.
Hoping to turn their outing around, they then visited the Live Lounge where the kids were raring to watch an entertainment show except staff forced them to separate yet again and they had to spend the whole time on tables “so far apart from each other”.
“It was horrible,” the young mum said. “Especially as my children are really young. I wanted to experience this with the kids and I couldn’t.”
Emma sat at her table and cried, adding that was not “how I envisioned our holiday”, causing her seven-year-old Amelia to well up because she didn’t understand why they couldn’t all sit together.
“I do feel there is a lot of judgement around having a big family and I did feel discriminated against,” Emma said.
When the mum-of-five went back to reception, she was brushed away and told her one-year-old would have been in breach of social distancing rules had they all sat at one table.
What made matters worse is that Emma and husband Dan had hoped the holiday would be a chance to relax after a stressful year.
Emma lost her nail business and Dave lost his painting and decorating company during the pandemic.
According to Welsh Government regulations, there are no restrictions on gatherings with members from your own household indoors and that some Covid rules don’t apply to kids under 11.
Emma shared her terrible experience on TikTok, where she has 340,000 followers.
Bizarrely, the site then changed their policy, allowing the family to enjoy the rest of their holiday.
At the end of their stay, Emma tried to contact Haven but did not receive a reply.
A spokesperson for Haven said: “Since the start of the pandemic we have introduced a number of new procedures to help keep our guests feel safe and secure whilst on our parks.
Haven said it was unaware of the full details of Emma’s ordeal
“We’re not aware of the exact details of this issue and we apologise if we made a mistake in terms of seating arrangements for the family. We have sent a communication to all Welsh parks to remind them of the rule of six and how it applies in hospitality areas.
“We are aware that the guest has made a complaint and this will be addressed through the normal channels.”
The Sun Online has contacted Haven for further comment.