Amazon said they are taking the matter ‘seriously’ (Picture: SWNS)
Amazon offered a family £250 in compensation after one of their delivery drivers killed their dog.
Footage captured on their doorbell camera shows the van running over poor Alfie and driving off without checking on him.
Linda Banwell, 48, found the 17-year-old West Highland terrier dead on her driveway in Newdigate, Surrey.
She said: ‘It was just a normal Saturday. I live in a two-and-a-half acre property and it is all fenced off for the dogs so it is very safe for them.
‘There are also lots of signs saying there are dogs around.
‘The Amazon delivery came through for my mum who lives in the annex of my house. I went to take the parcel to her and when I came back to the driveway, I saw Alfie lying on the floor dead and the driver had driven off.
‘I assumed that he must have reversed around and not seen him but when we checked the Ring door bell we saw that he was driving forward.’
Video shows the dog being run over (Picture: SWNS)
The driver drove off without checking on Alfie (Picture: SWNS)
Alfie was left dead on the driveway (Picture: SWNS)
After complaining to Amazon, she was offered the voucher as an apology.
She said: ‘When I saw this, I handed it to my husband and said I can’t do this anymore because I just didn’t think they were taking it seriously.
‘Nobody understands unless it happens to them. It’s just insulting really.’
She claims Amazon have refused to give out any information about the driver or say how they will deal with the matter.
‘Amazon keeps saying that all they can tell us is that it is being dealt with,’ Ms Banwell said.
‘I just want him to know what he did. I had a friend of mine who was at my house with their granddaughter picking apples.
Alfie’s death has left the family’s other Westie, Charlie, all alone (Picture: SWNS)
Alfie was one of the family (Picture: SWNS)
‘He didn’t see Alfie but what if it had been a child who was there, would he have seen her?’
Ms Banwell has been in contact with Surrey Police but was told the investigation will take around six weeks.
An Amazon spokesperson said: ‘We have very high standards for our delivery service providers and how they serve customers.
‘We are taking this matter seriously and have reached out to the customer to offer our support.’
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